Privacy Policy

Sikra Quality Logistics LLC ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freight brokerage services, visit our website, or communicate with us.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Business information (company name, job title, business address)
• Financial information (billing address, payment information)
• Shipment details and logistics information
• Communication records and correspondence
• Website usage data and analytics

How We Collect Information

• Directly from you when you contact us or use our services
• Through our website and online forms
• During phone conversations and business meetings
• From third parties (carriers, shippers, business partners) with proper authorization
• Through automatic data collection technologies on our website

2. How We Use Your Information

We use your personal information for the following business purposes:

• Providing freight brokerage and logistics services
• Processing and managing shipments
• Communicating about your shipments and our services
• Processing payments and billing
• Customer service and support
• Improving our services and website functionality
• Compliance with legal and regulatory requirements
• Marketing our services (with your consent)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Business Operations

• With motor carriers, shippers, and other logistics partners to facilitate your shipments
• With service providers who assist in our business operations (payment processors, technology providers)
• With government agencies and regulatory bodies as required by law

Legal Requirements

• To comply with legal obligations and court orders
• To protect our rights, property, and safety
• In connection with business transfers or mergers

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission and storage
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications and SMS messages
• Portability: Request transfer of your information to another service provider

7. Cookies and Website Technology

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide personalized content and services

You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to request deletion of your personal information.

13. Terms of Service

This Privacy Policy works in conjunction with our Terms of Service. By using our services, you agree to both documents. Our Terms of Service can be found at https://sikraqualitylogisticsllc.com/toc.html and cover additional important information about using our freight brokerage services.